Return & Exchange Policy
If you’re not completely satisfied with your purchase, return your item(s) within 30 days of purchase.
Note: A $5.00 restocking fee applies to all returns, excluding shade swaps.
Before initiating your return, please review the policies below to ensure your items qualify for a refund.
Note: Items that do not qualify for a refund will not be returned to the customer.
Item Condition
Items must be returned in new or gently used condition.
Shade Swaps
If you want to swap a Highlight, Contour, Illuminator, Corrector, or Bronzer for a different shade, simply select the new color through the returns link. We will automatically ship the new shade to you. You are then required to return the original item(s) by the specified date using the prepaid return label we provide. Failure to return the original item(s) will result in a charge for the replacement order.
Collections/Bundles
All items that are purchased as part of a collection must be returned as a complete set (excluding the IIID Starter Collections, which qualify for limited shade swapping).
Apparel
All apparel items must be returned unworn with original tags attached.
Sales and Clearance
Clearance, discounted or discontinued items are not eligible for returns.
Palette Credit
Palettes purchased with Palette Credit are not eligible for returns or exchanges.
Party Hostess Orders
Items purchased with party hostess rewards (store credit or 50% 0ff) are not eligible for returns or exchanges.
Artist Kits
You may return your Artist Kit within one year of purchase for a refund of 90% of the purchase price. Artist Kit must be returned in its entirety; all items must be unused and in resalable condition. You are advised to insure the package for $200, as Seint is not responsible for lost shipments. Original shipping and handling fees will not be refunded. (Contact customer service to initiate Artist Kit return)
Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the benefit of this Return And Exchange Policy is not available for products purchased from unauthorized sellers, including unauthorized internet sites.
Seint reserves the right to verify information, require a valid proof of purchase, and to deny Return requests in its discretion in cases of suspected fraud or where Seint concludes that the purchaser has abused or attempted to abuse the Return And Exchange Policy.
For questions, contact Customer Service.
Start Return